Join Our
Team
Take a look at our current vacancies below, employed and self employed positions available
Customer Service Representative
We are looking for a customer-oriented service representative based at our Camberley office in Surrey. This person will act as a liaison, provide product/services information, and resolve any emerging problems that our clients might face with accuracy and efficiency. Hours will be Mon-Fri 37.5 hours per week and salary of £22k pa.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities
- Manage incoming emails and telephone calls as part of the team
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer issues and record on CRM
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements
• Minimum experience of 12 months in similar / related role
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems would be an advantage, but not essential as full training will
be given
• Familiarity with MS Office is essential
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Remain calm and professional under all circumstances
Renewal Sales Agents
Reporting to our Head of Renewals this role will be salaried with a competitive bonus scheme to reward good performance. This is a targeted Sales role and will suit an individual who is focused on delivering against targets. Full training will be provided.
The package includes a competitive salary + Bonus Scheme, 20 days Holidays per annum plus UK
Bank Holidays, Pension Scheme and Death in Service assurance.
Work Hours: 9.00 to 17.30 Mon – Fri
Job Purpose
The Renewals Sales Agent will actively work on the existing Client base to renew existing agreements
and up sell additional services and products.
Location: Office based role in the Head Office, Camberley, Surrey
Key Measurable & Tasks
• Renewals Achieved against target
• Commercial quality of renewal
• Full documentation completed to specification
• Up selling of additional products and services
Main Duties:
• Action renewals as allocated by Department Head with boundaries supplied with a focus on
profitability
• Complete all associated documentation on all systems to ensure a successful renewal
• Monitor and reply to all customer communication via telephone and Email to ensure Sales are
closed in a timely fashion
• Up sell additional products and services to improve account profitability.
• Customer Service & Sales skills – liaising/follow up email / phone calls with clients
Skills/Knowledge Required
• Demonstratable successful sales experience is essential. Contract / renewals selling is an
advantage
• Beginner to intermediate capability with MS Office products including Excel
• Good written and verbal communications skills
• Ability to understand business requirements, evaluate and set priorities
• Ability to work in a busy office based Sales Team
• Confident and punctual
• Provide great Customer Service on a consistent basis
• Attention to detail is key
For more details or to apply please contact [email protected]
Telesales Expert
Telesales experts required to work in a fast growing and exciting company with office based in Nottingham City Centre, we are rated excellent on Trustpilot and treat each customer on an individual basis depending on their business needs. You need to adapt quickly to a demanding sales environment and maintain high performance, you will be calling customers and making appointments for our field specialists to visit customers face to face.
- Nottingham office based role in the City Centre
- Monday to Friday with an early finish on a Friday
- Uncapped monthly commission
- Business to Business
- Fun and engaging environment
For more details or to apply please contact [email protected]
Self Employed Business Development Managers
We currently have vacancies UK wide for motivated professional individuals who want the tools to succeed. Excellent package and comission available, get in touch for more details.
Get in Touch
